Reference

Your Agreement With locks25, Straight Up

These terms set the rules for every account on locks25 — how you open one, what you can do with it, and what happens when something needs to be sorted out.

Account Eligibility RulesPayPal, Venmo & Play+ PolicyState-Dependent AccessAccount Suspension TermsHow to Request Changes
locks25 Your Agreement With locks25, Straight Up
TERMS CONTACT PATHS

How to Reach Us About These Terms

Got a question about a specific clause or need clarification on how a rule applies to your account? Three direct paths get you to the right place. Don't guess at a term's meaning — reach out before it becomes an issue.

Team online

Live Chat

Open the chat window inside your account dashboard for real-time answers on terms, account standing, or payment conduct questions. Available during platform operating hours.

Account Help Portal

Submit a written request through the help portal if you need a formal written response to a terms query — useful for disputes, account reviews, or correction requests.

Email Support

For anything that requires documentation — like identity verification disputes or payment conduct reviews — email support gives you a paper trail and a tracked response.

HOW WE HANDLE IT

Account Security, Data and Your Rights

locks25 holds account data in line with applicable US state privacy requirements. Here's how the key areas work for your account specifically.

Data Retention

We retain account data — including transaction history from PayPal, Venmo, and Play+ — for the period required by applicable state and federal rules. You can request a summary through the help portal.

Cookies and Tracking

Our site uses cookies for session continuity, especially for returning mobile users who switch between phone and browser. You can adjust cookie preferences in your account settings without losing your session history.

Account Security

All account access uses SSL encryption. If you log in from a new device, we send a one-time verification step to your registered contact before the session opens — no exceptions.

Correction Requests

If you believe account data we hold is inaccurate — a name, a linked payment method, a transaction record — submit a correction request via the help portal and we'll review within the timeframe stated in our privacy notice.

Questions We Actually Get About These Terms

These are the specific terms questions that come up most through live chat and the help portal. Short, direct answers — no legal runaround.

Yes. Access and permitted features depend on your state's laws. Where online sports betting or casino activity isn't authorized, these terms don't extend eligibility to you regardless of account status.

No. All payment methods linked to your account must be registered in your name. Using a third-party PayPal or Venmo account violates these terms and may result in account suspension pending review.

We post the revised version at this URL with an updated date. Using your account after the revision date counts as acceptance. If you disagree, contact support before your next session.

Submit a data access request through the account help portal. Include your registered email and the type of data you're asking about — transaction history, identity records, or session data.

Running multiple accounts, using mismatched payment identities, attempting to circumvent state-based restrictions, or conducting payment activity through Play+ cards not registered to you are all suspension triggers.

Our withdrawal conduct terms apply first. If the issue involves a PayPal or Venmo processing error, the payment provider's own dispute process runs alongside ours — we don't block that route.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.