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How locks25 Handles Your Personal Information

Your privacy matters to us, and this page spells out exactly what we collect, how we use it, and what you can do about it.

Clear data collection rulesPayPal, Venmo, Play+ account contextYour right to access or deleteNo data sold to third partiesState-law compliance where applicable
locks25 How locks25 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at locks25 runs through your account at every step — from the moment you log in on mobile to the point your PayPal or Venmo withdrawal clears. Here's what that looks like in practice across the areas that matter most to you.

Cookies and Tracking We use session cookies to keep you logged in across your mobile browser and desktop. You can manage non-essential cookie preferences from the cookie settings link in your account footer.
Account Security Login sessions are protected with multi-factor verification. If we detect a new device or an unusual location, your account requires additional confirmation before access is granted.
Data Retention We keep your account data — including transaction records tied to PayPal, Venmo, and Play+ — for as long as required by state regulations and our internal compliance schedule.
Your Rights and Requests You can request a copy of your personal data, ask us to correct inaccurate information, or request deletion where state law allows. All requests go through our support team.
PRIVACY CONTACT PATHS

Reach Us About a Privacy Request

Have a question about your data, want to request a copy of what we hold, or need to update something on your account? Our support team handles privacy requests directly — no automated runaround. Reach out through any of the channels below and we'll get back to you with a clear, specific response.

Live Chat Start a chat from your account dashboard and a support agent will handle your privacy request in real time, including data-access and deletion inquiries.
Email Support Send your data request or privacy question to our support email address found in your account settings. We aim to respond within the timeframe required by applicable state law.
Account Settings Certain data preferences — like marketing communications and cookie settings — can be updated directly in your account profile without contacting support.

Common Questions About Your Privacy at locks25

Below are the questions we hear most often about data, account privacy, and your rights. If yours isn't here, live chat or email support can help you get a direct answer.

We collect your name, email, date of birth, and payment details — including identifiers from PayPal, Venmo, or Play+. We also log device and session data to protect your account from unauthorized access.

No. We do not sell your data to advertisers or data brokers. We share information only with payment processors, identity-verification partners, and regulatory authorities where state law requires it.

Contact our support team via live chat or email with your account details and a data-access request. We'll respond within the timeframe your state's applicable privacy law requires.

Yes, where state law permits deletion requests, we will honor them. Some data may need to be retained for regulatory compliance. Our support team will explain exactly what can be removed.

Payment transaction records are retained as required by applicable state regulations. They are not shared with third parties beyond the payment processor and any legally mandated compliance authority.

We use essential cookies for login continuity across mobile and desktop sessions. Non-essential cookies can be managed through your account settings or the cookie preferences link in the footer.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.