Reference

What You Need to Know Before You Play

Access to locks25 depends on your state's laws and whether you're in an eligible region — we lay that out clearly here so there's no guesswork. These terms govern your account, your data, and how we handle your relationship with us.

State-dependent accessAccount eligibility rulesData rights explainedContact paths includedPayPal, Venmo, Play+ context
locks25 What You Need to Know Before You Play
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Security and data handling aren't afterthoughts here — they're baked into the account flow from day one. Here's what that looks like in practice across four key areas.

Data Retention

We retain account records for as long as required by applicable state regulations. After account closure, most personal data is purged within the window our compliance obligations allow.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can manage cookie preferences from the account settings menu.

Identity Verification

Government-issued ID is required before your first withdrawal. The same check applies whether you funded via PayPal, Venmo or a Play+ prepaid card — the method doesn't bypass the step.

Requesting Changes

To request a data correction, access your records, or ask us to delete non-required data, use the email address in your account settings. We'll confirm receipt within two business days.

REACH THE TEAM

How to Contact Us About Legal Questions

For anything tied to your account terms, data rights, or eligibility questions, reach us through the channels below. Have your account email ready — it speeds up every interaction.

Live Chat Open the chat widget from your account dashboard. It's the fastest path for account-eligibility and policy questions — replies come from our account team, not a bot.
Email Support Send policy and data-rights requests to the address listed in your account settings under Contact Us. Include your registered email so we can match your record quickly.
In-App Help Center From the mobile browser or app view, tap the Help icon in the account menu. Legal FAQs, terms documents and data-request forms are all filed there for quick access.

Common Questions About Our Terms and Your Rights

These are the questions our account team sees most often. If yours isn't here, the live chat or support email in your account settings will get you a direct answer.

Access depends on your state's laws. We serve eligible states where online wagering is lawful. Check your state's current rules — we can't make that legal determination on your behalf.

No. One account per person is a firm rule. Duplicate accounts linked to the same individual are subject to suspension. If you've lost access, use the account-recovery path, not a new registration.

Send a data-access request to the email address listed under Contact Us in your account settings. Include your registered email address so we can locate your record without delay.

No. Your chosen payment method — PayPal, Venmo, Play+ or any other — doesn't alter your account terms or skip identity verification. The same policy applies regardless of funding source.

We retain records for as long as state regulations require. After that window closes, non-required personal data is deleted. You can request a timeline specific to your account via email support.

We'll send notice to the email address registered on your account before any material change takes effect. Keep that address current in your profile settings so you don't miss it.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.