Reference

Take a Break or Step Away Completely

locks25 gives you real options when you need distance from your account — short pauses, longer cooling-off windows, or a full exclusion request you can start from your phone. Access depends on state law and is available where local law permits.

Account PauseCooling-Off PeriodFull Exclusion RequestLive Chat SupportState Eligibility
Explore the Lobby Read FAQ
locks25 Take a Break or Step Away Completely
GET HELP NOW

Ways to Reach Us During Your Exclusion Process

Live Chat Start a live chat session from the account menu on mobile or desktop. Our team can apply an account pause immediately while your written request is processed in the background.
Email Support Send your exclusion request to our support address shown in Account Settings. Include your registered email so we can match your account and confirm the block within one business day.
National Problem Gambling Helpline The National Council on Problem Gambling runs a 24-hour helpline at 1-800-522-4700. We display this number in the footer and in the Responsible Play section of your account.
locks25 How the Exclusion Process Actually Works at locks25

How the Exclusion Process Actually Works at locks25

When you request exclusion on locks25, your account is flagged within one business day and access to the lobby — sports betting, live dealer tables like Lightning Baccarat, slot rooms including Smoky Mountain Wilds — is blocked for the period you choose. You can set a short pause of a few days, a cooling-off window of 30 to 90 days, or a

longer-term exclusion. During any active exclusion, promotional messaging to your account is also suspended. To start, go to Account Settings on mobile or desktop, select the Responsible Play section, and choose your preferred option. If you need the block applied faster, our live chat team can flag your account manually while you complete the form.

HOW WE HANDLE THIS

What We Do to Make Exclusion Stick

Account Block on All Devices

When an exclusion is confirmed, access is cut across mobile browser, desktop, and any saved session. You cannot bypass the block by switching devices or clearing your browser cache.

No Marketing During Exclusion

We suppress all promotional emails, push notifications, and SMS messages for the duration of your exclusion period. Your contact preferences are updated automatically, not manually.

Cooling-Off Options Before Full Exclusion

If you are unsure about a full exclusion, a 7-day or 30-day cooling-off period gives your account a hard pause without permanently closing it — a practical middle step many find useful.

Reinstatement Requires Identity Verification

Returning after a long-term exclusion is not instant. We require a manual identity verification step — similar to the KYC check at account opening — before access is restored.

Exclusion Terms You Should Know

01
What is a cooling-off period?

A short, time-limited account pause — typically 7, 14, or 30 days — during which you cannot log in or place any bets. Your account stays intact but is inaccessible for the chosen window.

02
What does account exclusion mean?

A longer block, often 6 months to several years, that prevents login, wagering, and promotional contact. Lifting it requires a formal reinstatement request plus identity verification on your account.

03
What is the NCPG helpline?

The National Council on Problem Gambling helpline — reachable at 1-800-522-4700 — offers free, confidential support around gambling habits. It operates 24 hours a day, seven days a week.

04
What does KYC mean in this context?

Know Your Customer — the identity verification step using government-issued ID and sometimes a selfie. We use KYC at account opening and again when processing reinstatement after a long-term exclusion.

05
What is a spend limit in relation to exclusion?

A spend or wager limit caps how much you can place over a set period. It sits below full exclusion on the restriction scale and can be reduced immediately but increased only after a waiting period.

06
What is a voluntary exclusion program?

A state-run registry where you ask to be blocked from all licensed gaming sites in that state. Enrollment is separate from our in-account tools and is managed by your state's gaming authority.

What You're Asking About Exclusion at locks25

Here are the questions we hear most often from people working through the exclusion process. Every answer reflects how our account system actually operates — no generic policy language.

Open the locks25 mobile site, tap your account icon, go to Settings, then select the Responsible Play section. Choose your exclusion length and confirm. Live chat can also apply the block while you fill out the form if you need it faster.

Yes. Any remaining balance in your account wallet can be requested for withdrawal even after an exclusion starts. Funds are returned via the method you used to fund — PayPal, Venmo, or Play+ — following standard verification.

No. Once your exclusion is confirmed, we suppress all marketing communications — emails, push notifications, and SMS. This happens automatically when your account status changes, not as a separate opt-out step.

No — our in-account exclusion and a state voluntary exclusion program are separate. Enrolling with your state's gaming authority blocks you across all licensed operators in that state. We recommend doing both if you want broader coverage.

Reinstatement is not automatic. You contact our support team when your exclusion period ends, complete a KYC identity check, and wait for a manual account review. We do not restore access without completing that review, even for players in Pittsburgh or Detroit.

Short exclusion windows like a 7-day pause can sometimes be reviewed on request, but longer exclusions are intentionally harder to reverse. We impose a mandatory reflection window before any early reinstatement is considered — this is by design.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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